Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it — unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, contact us at:
📧 supporttechkarto@gmail.com
📞 +91 8180088982
Once your return request is approved, we'll arrange a reverse pickup from your address — no need to ship the item yourself. Our courier partner will collect it directly from your location.
Damages and Issues
Please inspect your order upon delivery and contact us immediately if the item is defective, damaged, or if you received the wrong item, so we can evaluate and resolve the issue quickly.
Exceptions / Non-Returnable Items
The following items cannot be returned:
Personal care and grooming tools once opened or used (for hygiene reasons)
Items marked as final sale or on clearance
Products damaged due to misuse
Exchanges
The fastest way to get what you want is to return the item you have, and once the return is accepted, place a new order for the item you want.
Refunds
Once your returned item is received and inspected by our fulfillment partner, we'll notify you whether the refund is approved. If approved, you'll be automatically refunded via your original payment method within 7-10 business days. Your bank or card provider may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved and you haven't received a refund, please contact us at supporttechkarto@gmail.com.